GENBOOK.AI is a digital software-as-a-service (SaaS) platform. No physical products are shipped. All services and entitlements are delivered electronically to your account.
Delivery and Activation Timelines
- Free plan: Account is created immediately after email verification.
- Paid subscriptions: Activated instantly upon successful payment authorization with our payment partners (e.g., Razorpay/Stripe). In most cases access is granted within a few minutes.
- Manual review: In rare cases, compliance or risk checks may delay activation. We will notify you by email if additional verification is required.
Delivery of Communications
- All receipts, invoices, and onboarding information are delivered by email to your registered address.
- Please ensure emails from @genbook.ai are allowed and check spam/junk folders.
Service Availability & Geography
Our services are provided online 24/7, subject to scheduled maintenance and unforeseen incidents. We currently serve customers globally, subject to applicable export and local regulations.
Support & Response SLAs
For activation or delivery issues, our support team aims to acknowledge requests within 1 business day and resolve most issues within 2–3 business days.
Contact
For delivery or activation issues, contact: support@genbook.ai
GENBOOK.AI — www.genbookai.tech